Phuket retail: staff of productivity, not piracy, the key to success

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PHUKET: Phuket has experienced a growth unprecedented in all levels of the sector retail over the past two decades, but without any real improvement to customer service ?, including in terms of knowledge and skills in foreign languages.

Rapid improvement of these areas is necessary if the island is to capitalize on its benefits and to emerge as a regional centre of retail by 2015, when the terms of the Charter of the Economic Community (AEC) ASEAN to take effect.

The introduction of the Charter of the AEC 2015 is being announced as the advent of a set of marking new era of the economy for the block of Southeast Asia. Throughout the region, analysts have repeated their warnings that increased competition between the economies of 10 members will open the door to more competitive organisms of substantial profits.

Phuket is well placed to take advantage of the post-2015 market, and amateurs of tourism are already the title ?ASEAN Hub? of tourism on the island, which currently has more than 43,000 rooms in accommodation establishments ? not to mention thousands of unregistered more homes.

Although many think that the hosting market is saturated, more units are underway. According to research by C9 Hotelworks, single Patong has more than 4 200 new classrooms set to open by the end of 2014.

Go to Phuket has also never been easier, with the emerging island as Thailand?s second ?regional hub? through the growth of the number of direct flights and low cost carriers such as AirAsia available through Southeast Asia.

Particular importance is the Chinese market, which has recently caught the Australia as the main source of tourists in Phuket. And this market shows no sign of slowing down.

There are now 50 direct scheduled and Charter flights per month in Phuket, from mainland China and the four sites than visits to sell on the Internet in China reported an increase of 37 per cent of revenues from 2009 to 2010.

Consumers warned of Chinese tourists are also likely to increase. Many are now at the mercy of unscrupulous tour operators that their bus methodically gem shops, illegal dealers in drugs such as local and other turtle penis such ?attractions? in the hope of raking in sales commissions.

But by 2015, it is likely that there will be growing Chinese market segments who prefer Armani, Arpege and Andara.

Just as it can with housing, Phuket is able to boast a wide variety of shops, with something for every tourist options regardless of spending power.

But when it comes to the point of sale, that want visitors is good product knowledge, practical language skills and courtesy ? not harassment by immigration status doubtful sidewalk touts or if common vacant eyes now behind the points of sale counters throughout the island.

Serious Phuket retailers might want to take inventory of the productivity of the staff, of attitudes and skills. Change is possible. Some say that Bangkok and Singapore are the evidence of it.

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Tuk – tuk drivers to surrender to the police in Phuket

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BIG YELLOW TAXI: a túk – túk custom ferries tourists along the road of Patong Beach. Drivers tuk – tuk, for now, are there themselves, say police. PHUKET: four pilot tuk – tuk wanted to set up a blockade on the road to beach Patong?s August 1 have surrendered to the police, agent for service of Police of Patong Lt Col Kittipong Klaikaew said today the Phuket Gazette.

The men were wanted to set up the blockade after having been involved in a fight with Dutch tourists, who led the tourists requiring hospitalization.

The incident sparked comments from Dutch Ambassador de Thailand Joan Boer in his recent meeting with the Governor of Phuket Tri Augkaradacha.

It also stimulated Phuket Provincial Police Superintendent Pekad Tantipong in establishing the right to the tuk – tuk drivers, saying that blocking streets will be is more tolerated.

?The four tuk – tuk driver gave themselves last week, ? Lt Col Kittipong said.

He refused to name the four pilots.

?I have spoke to my Commander before I can reveal their names to the media, ?, he said.

The men were charged with traffic obstruction, Chief of Police Patong Col Arayapan Pukbuakao said earlier that the Gazette is a fine of not more than 1,000 baht.

?As that they themselves have surrendered to the police, they were released. They must come to plead guilty or to deny the charges, ? Lt Col Kittipong said.

?If accept the charges, they?ll pay 1,000 – baht fine each. If they deny the charges, their case will be delivered to the Court for suite to give, ?, he added.

Lt col Kittipong explained that the minor charges were brought against drivers under the provisions of the order of Maj Gen Pekad Tantipong for a change in local tuk – tuk conduct drivers? ?step by step?.

?We start using minor charges with light sentences only, which is a warning for them. Now, let?s see if they behave.

?If that they do not lead themselves or if they block the road once again, we will collect charges with more severe penalties to deal with.

?For present, they appear to be control themselves, which is good for their own image, Lt Col added Kittipong ?.

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Phuket for speed and traffic cameras

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Police will get assistance greatly need to monitor the roads. PHUKET: Phuket Provincial Administration Organization spend baht 17 million on the speed of installation and the traffic cameras to catch people running red lights in Phuket.

?The cameras is not the same type used in a project recently launched in Bangkok. [With this type], we will know which exceeds the speed limit and severs the ? traffic regulations, and tickets will be sent to drivers? houses later, ? explained Commander Police Provincial Pekad Tantipong Phuket.

?I believe [drivers] will stop speeding and the number of road accidents will fall, ?, he added.

Maj Gen Pekad, said that the Office of the highways of Phuket is currently planning to make security upgrades to ?blackspots? October 12, at a price of 9 million baht.

Another 85 mn baht will be used on the improvement of 38 other black spots in the next fiscal year starting October 1.

One of the places to be at level is the section rugged road of Phra Barami of Kathu of Patong.

Also, warning signal will be installed in the curve of Kuan Yang, opposite Wat Suwankeereewong (Temple of Patong), and a median will be installed along the Rd Wiset in the circle of Chalong and Rawai Beach ? as reported earlier by the Phuket Gazette.

The news came at the same meeting 11 August at the Provincial Hall where the Governor of Phuket Tri Augkaradacha announced that the baht 94 million will be spent on the fixing of the 50 ?blackspots? of road accidents across the island.

The project will see more traffic Islands, lights of traffic, street lights, signs, adjustments to traffic lanes, road surface repairs, additional shoulders and humps among others measures to help reduce the accident rate in hot spots around the island.

The project is part of a national campaign launched by the previous Government and began on 1 April, under the supervision of a Committee headed by the Phuket Provincial Police, said Gov sorting.

Phuket?s road accidents rate was among the worst nation?s ten provinces, with 249 road accidents resulting in 15 deaths and 11 seriously injured people in July alone, says Gov sorting.

The accidents were caused by poor driving, the breach of the regulations of the traffic and poor quality roads, he added.

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